Terms and Conditions

Your booking
A request to book our holiday cottages may be made by phone or by email. The email address is bookings@brookhouseiow.co.uk The details that you will need to supply us with are your name, full address and a telephone number, number of people in the group (including children/babies).

We will confirm to you if we can accept the booking. Our confirmation will conclude a booking contract between us in respect of the relevant booking.

The individual making the booking is responsible for all payments due for the booking, and for ensuring that these booking conditions are complied with by all those who use the holiday cottage as part of the booking.

The number of people (including children) using the cottage must not exceed the maximum number for the relevant property. This is:
• 8 plus 2 additional children for the Old Coach House,
• 6 for Westbrook, and
• 4 for Northbrook

In exceptional circumstances, we are willing to discuss what arrangements can be made for extra people, particularly children/babies, but approval for such additional people is entirely at our discretion.

Arrival and departure
Your cottage will normally be available to you after 3pm on the relevant day. You must leave the cottage by 10am on the day of your booked departure.

As we need sufficient time to ensure that the cottage is thoroughly cleaned and checked between bookings, we cannot normally allow you to arrive early or leave late.

Shortly before the start of your booking, please call us with the likely time of your arrival and we will make arrangements with you to gain access to the cottage. Please call on 01983 740535 or 07802 203376.

Please ensure that the cottage is clean and tidy when you leave, and let us know of any damage or breakages. You will be liable to pay for damage or breakages at replacement value. We reserve the right to make a charge for cleaning after a booking if the cottage is left in an unacceptable state. If there are any problems in the cottage, please do let us know, even if it is not causing you any difficulties with the enjoyment of your holiday. It is much easier for us to solve problems during the week than on a Friday, and the problems may impact more upon the next group of holiday makers.

Please do not move furniture around within the property. If you have booked more than one of our cottages, please do not move cutlery, crockery, glasses or other items from one to the other.

Parking
There is parking space at each of the properties to allow parking for 2 cars each for Westbrook and Northbrook, and 3 cars for the Old Coach House. If you are going to have more cars with you during your stay, please talk to us in advance so that we can make arrangements with you so that your cars do not obstruct others.

At the Old Coach House, please do not ever park cars on the verge outside the cobbled courtyard entrance to the property, as this blocks the road and access to our neighbours’ homes.

In the courtyard for Northbrook and Westbrook, please do not park your cars so that they obstruct the outside sitting area for Northbrook.

Laundry and Utilities
We provide bed linen (pillows, sheets and duvet) and towels for each booking. We do not supply beach or swimming towels and our towels must not be taken from the cottages.

The cottages are heated and central heating is included within your booking cost. The heating is provided by a central biomass furnace system which supplies heat to each of the self-catering properties and Brook House. The Old Coach House, Westbrook and Northbrook are fitted with digital thermostats to allow you control of the temperature in the property. Whilst we are very happy that you heat the properties for your comfort during your stay, we would ask that you do not unnecessarily heat the houses, either by leaving heating on high when you are out, or more importantly by having windows wide open when heating is on. Drawing curtains at night also helps to reduce heat loss, as none of our properties are double glazed as they are old, and listed.

Westbrook has a woodburning stove; please help yourself to coal and logs from our stores.

For the Old Coach House, Westbrook and Northbrook, pay as you go mobiles, using the o2 network are available for your use during your stay. We ask for a cash deposit of £20, returnable in full with the return of the phone at the end of your stay. The o2 network and EE provide the best network coverage at Brook House; there is no Vodafone reception.

Pets
One well-behaved dog is welcome, subject to our prior agreement. Please do not allow dogs onto furniture or into bedrooms. In Westbrook and the Old Coach House, dogs must be kept downstairs. You must clear up after your dog in the garden/outside areas. Dogs must not be left alone in the cottage in any circumstances. We would ask that all dogs are flea treated before your visit.

Payment for your booking
A deposit of 20% of the total booking cost is payable when the booking is confirmed. If the deposit is not received within 10 days, then the booking will be deemed cancelled by us.

The balance of the booking cost is payable no less than 12 weeks before the booking is due to begin. If the booking is made less than 12 weeks before the start of the booking, then the full cost must be paid straightaway.

If the total cost is not paid timely, then we may cancel the booking and we will be entitled to keep the deposit paid by you.

Payment can be made by card, cheque or direct bank payment. Please note that we charge an administration charge of 2.5% for credit cards, but nothing for debit cards.

Cancellation
If, having made a booking, you wish to cancel it, the deposit will not be returned to you. Further, if the cancellation is made less than 12 weeks before the start of the booking, you will remain liable to pay the full amount of the booking to us. If in this situation we are able, in the normal course of our business, to rebook the cottage for all or part of the cancelled period, then we will subsequently repay or credit to you some or all of 80% of the booking cost (ie not the deposit). The amount repaid or credited will be linked, pro rata, to the amount for which we were able to rebook the cottage following your cancellation.

As you may remain liable to pay for the entire booking cost in the event of cancellation, we recommend that you consider taking out appropriate holiday insurance to cover such an eventuality.

If we are forced to cancel the booking for reasons outside of our reasonable control, we will refund to you the costs that you have paid to us, including your deposit, but will not have any further liability to you.

BROOK HOUSE B & B Booking Conditions

Arrival and Departure times:
We request that guests arrive after 4pm and depart by 10am on the day of departure to allow us to prepare the rooms for the next guests. It is always helpful to us to know approximately what time you intend to arrive, so that we can make our own plans for the day; there are times when no-one is home, and we would be disappointed if you were left to wait on our doorstep because we weren’t aware of your planned time of arrival!

If your plans need to be different from our normal timings, then do please call us and we will try and find some mutually convenient arrangements with you.

Payment:
We ask for a deposit of £50 per room to be paid at the time of making the booking. Payment can be made by card, direct bank payment or cheque (but please note the charge (as above) for credit but not debit cards).

Cancellations:
If you have to cancel your stay with us, we will not be able to return your deposit if the cancellation is within 3 weeks of your date of arrival. If we are able to re-let the room for your booked stay, we will happily make arrangements for an appropriate level of refund.

GENERAL CONDITIONS
Your details:
We will ask for your home address and a contact telephone number for our records. (Any personal information that we collect from you will be used only to contact you in relation to your booking or for us to contact you regarding our B&B or cottages in the future. We will not otherwise use your personal information, nor will we supply it to anyone else.)

Ferries:
We can help with ferry bookings for Red Funnel and Wightlink and are happy to discuss this with you if you would like us to.

No Smoking
We cannot allow smoking anywhere in Brook House or within the cottages.

Advertising
We take all reasonable care in the creation of advertising material relating to the cottages, however you must ensure that you check all details of your chosen property and arrangements prior to booking.

Access Issues
Please note, in particular, that Northbrook has two flights of stairs to access the main living accommodation and so this cottage may well not be suitable for the less mobile. Please see our Access Information on the website.

If you or any of your companions do have any specific access issues, please do let us know in advance of making your booking, so that we can discuss with you whether any reasonable adjustments can be made to assist.

Liability
You are responsible for your personal property, and personal safety, during your booking. We will not be liable for any loss, damage, expenses or claim of any sort arising from the booking or you and your groups use of the cottage (save in respect of claims for death or personal injury caused by our negligence which we can not, by law, limit).

Complaints
We are anxious that you and your group have a lovely holiday. If, however, you do have any problems or cause for complaint, we would want to ensure that if we can take any action to resolve the difficulty that we have the opportunity to do so. It is therefore vital that you let us know immediately of any problems to allow us this opportunity. Obviously, if complaints are made only after your booking has finished, there is nothing that we can do to resolve them.

Law
This booking contract is subject to English law and the Courts of England and Wales shall have exclusive jurisdiction.

The name and address of the company entering into this booking with you is:
Battersea Bridge Investments Limited
Brook House
Brook
Isle of Wight
PO30 4EJ
Telephone 01983 740535 or 07802 203376.
Email bookings@brookhouseiow.co.uk

If you have any questions regarding our cottages, B & B or a booking, please telephone or email Belinda Walters as above.

A choice of luxury self-catering holiday properties in the unspoilt and beautiful West Wight
About | Booking Info | Terms & Conditions | Access Statements | 2017 Brook House
Tel. 01983 740535 | Mobile. 07802 203376